Malaysia's e-hailing landscape gains another player.The new service is called inDriver, a ride-hailing service provider headquartered in California, United States with an user base of more than 100 million users across 500 cities in 34 countries.
The e-hailing service is already operational in Penang, Alor Setar, Sungai Petani, Ipoh, Taiping, Melaka, Johor Bahru, Batu Pahat, Kluang, Kuantan and Kuala Terengganu, as well as in East Malaysia in Kuching, Miri, Sibu, Bintulu and Kota Kinabalu. And is said to make its way to Klang Valley soon.
The biggest point of difference with inDriver and others is that it gives its passengers the ability to request for a ride by offering what they think is a reasonable fare for the ride. Nearby drivers on the network will then decide if they want to accept the offered fare, and if not, either ignore the offer or bargain with the passenger for a better price.
Drivers will not be automatically assigned to waiting customers, and this means passengers will also receive counter offers from nearby drivers. Customers can then select drivers who best meet their preferences in terms of fare, driver rating, estimated time of arrival, or vehicle used.
Also, inDriver operates on cash terms only; as there is currently no provision for credit card or e-wallet methods of payment. Other functions of the nDriver app include the ability to share one’s GPS location and ride details in real time with trusted contacts, as well as an emergency button that will connect drivers or passengers directly to law enforcement agencies in the event of emergencies.