The Ministry of Works has asked PLUS Malaysia and Touch 'n Go to find a solution to the toll plaza congestion that has been reported since the installation of the Radio Frequency Identification (RFID) toll collecting system.
The RFID technology used by PLUS Malaysia was supplied by Touch 'n Go, according to the current Minister of Works, who claimed that he called PLUS Malaysia as well as Touch 'n Go after receiving complaints and requested them to come up with a solution to the problem emerging from the RFID system's installation.
The situation is being monitored, and PLUS Malaysia and Touch 'n Go will resolve any issues related to the use of the RFID lanes, according to the statement. The ministry also took all complaints from the public seriously, not just those relating to RFID but also those relating to SmartTag and other issues.
Given the previously expressed concern about faulty RFID tags, PLUS Malaysia has announced that it will provide free replacement RFID tags at toll plazas, as well as a coupon for a full detection diagnostic test if the tag is unreadable, in response to public complaints posted on social media.
The highway operator expects an increased usage of the technology, which is in keeping with the current popularity of contactless payment methods, that will result in a "smoother and more enjoyable travel experience,"