It was reported that food delivery riders were planning a 24-hour statewide strike on 5th August 2022 to protest what they feel is unfair compensation paid to riders.
Riders are allegedly dissatisfied with the remuneration they are receiving. Riders are paid a set rate per delivery and earn bonuses based on the time and distance of the order placed, according to Abdul Hakim Abdul Rani, vice president of Persatuan Penghantar P-Hailing Malaysia.
He did, however, complain that riders are not adequately reimbursed for deliveries that may take longer to complete. He went on to say that many riders are under pressure to complete more deliveries per day in order to meet their income targets, and that the 24-hour protest is intended to make companies aware of how riders feel about their current situation, in which they believe they are earning less despite performing more deliveries.
Following the announcement of the "Food Delivery Blackout," Grab Malaysia published a statement explaining that there was no reduction in basic pricing for their delivery services, according to The Star.
According to the company's statement, the latest complaint expressed by a delivery partner was caused by a problem in its system, where the rider saw a disparity in his pay. The ride-hailing service operator stated that the problem has been resolved by passing the shortfall to all affected partners. On July 21, it detailed the situation through its official communication channel with its partners.
"We sincerely apologise for any inconvenience this may have caused our partners and would like to invite our partners to contact us via our Facebook page or visit us at Grab Driver Centre & Kiosks (GDC) if they have any further questions," the company added.
The business also informed all users, including customers and merchant partners, that it will continue to support its delivery-partner community. It stated that over the years, it had implemented a variety of initiatives to assist its delivery partners.
Grab stated that its initiatives included on-the-job protection with free personal accident coverage, a partnership with EPF to ease contributions, and assisting its riders with reducing operational expenses through discounts on gasoline, vehicle maintenance, and daily necessities, among other things. It also stated that it had launched a number of promotions and efforts to increase the number of delivery positions available.